FAQ

A: CHGmetal is a foreign trade enterprise specializing in the production and export of stainless steel wire mesh, nylon wire mesh, and metal wire mesh products, headquartered in China. We operate our own manufacturing facilities, maintain a dedicated R&D team, and possess in-house quality inspection capabilities to provide customized wire mesh solutions for global clients.

A: Our business spans the globe, with primary exports to Europe, America, Southeast Asia, the Middle East, Africa, and Latin America. We are well-versed in the import/export standards and market demands of various countries.

A: Yes, we support both OEM and ODM. Clients may provide drawings or samples, and we will customize production according to their requirements. Customization options include dimensions, materials, weaving methods, surface treatments, and more.
Products and Technology

A: We produce and export various types of wire mesh, including but not limited to:
Stainless steel wire mesh (plain weave, twill weave, flat weave, filter mesh, etc.)
Galvanized wire mesh, copper-plated wire mesh
Nylon wire mesh / Plastic wire mesh
Metal filter mesh / Screen mesh / Safety guard mesh / Decorative mesh, etc.

A: Common materials include stainless steel grades such as 304, 316, 316L, 201; low-carbon steel, galvanized steel; copper, aluminum, stainless steel alloys, etc. For nylon or plastic materials, options include PA6, PA66, polyethylene (PE), polypropylene (PP), etc.

A: Please provide the following parameters for our calculation:
Wire diameter
Mesh size/opening
Weave pattern (plain weave, twill weave, Dutch weave, etc.)
Filtration precision (e.g., mesh count, micron rating)
Web width and length
Surface treatment (e.g., polishing, electroplating, coating)

A: We can supply samples for customer testing.
Standard model samples may be provided free of charge (or with shipping costs only).
Custom or non-standard samples may incur a reasonable sample fee, which can be offset or refunded if a subsequent large order is placed.

A: We maintain a comprehensive quality management system and inspection procedures, typically including raw material inspection, in-process inspection, and finished product inspection. We also accept third-party testing or customer factory audits.

A: Yes. Based on customer country requirements and order specifics, we can provide material certificates (e.g., material composition certificates), factory inspection reports, third-party factory audit reports, and relevant certifications/testing reports such as RoHS, REACH, and ISO.

A: Please inspect the goods promptly upon receipt and report any issues to us within a reasonable timeframe (including photos, inspection reports, etc.). We will discuss solutions based on the specific circumstances, such as replacement, reissuance, refund, or compensation.
Ordering and Delivery Schedule

A: For standard models, our typical MOQ is (fill in based on your company's situation, e.g.) 1,000 square meters or a certain number of rolls. For custom specifications, the MOQ may be higher. Please consult our sales team for confirmation.

A: For standard specification products, the lead time is usually 30–45 days (subject to production load, raw material procurement, shipping arrangements, etc.).
For customized or special specification orders, lead times may be extended. Both parties will confirm the lead time before signing the contract.

A:Packaging: Typically wooden crates, pallets, cardboard boxes, plastic film wrapping, etc., ensuring products remain undamaged during transit.

Shipping Methods: Available via ocean freight, freight, express delivery, rail transport, etc. Customers may specify trade terms such as FOB, CIF, DDP, etc.

A: Commonly used terms include FOB, CIF, CFR, EXW, DDP, etc. Specific terms are negotiated based on customer requirements and destination.
Payment Section

A: We typically accept T/T (Telegraphic Transfer), L/C (Letter of Credit), PayPal, and international wire transfers. Specific methods can be negotiated based on order value, customer creditworthiness, and other factors.

A:Please verify our company's business license, export qualifications, and physical address.

We can provide factory photos, workshop videos, and references from previous clients.

For first-time transactions, consider placing a small trial order.

When making payments, confirm the bank account details are accurate and avoid unauthorized changes.

If necessary, we welcome you to send representatives or third parties for on-site inspections/factory audits.

A: Our technical team offers remote support, including technical drawings, installation advice, and online guidance. If the client has engineers, we can also dispatch our engineers for on-site support (subject to cost and condition negotiations).

A: We can evaluate providing safety stock (locally or at our factory) based on customer needs to reduce response times and ensure timely supply.

A: We offer preferential pricing, payment terms, priority scheduling, credit limits, marketing support, and technical assistance to customers committed to stable, long-term cooperation.

A: You can contact us directly. We can customize production according to your requirements or explore whether we have existing products with similar specifications that can be adjusted.

A: Yes, we have years of experience in international trade and are well-versed in international standards (such as ASTM, DIN, ISO, EN, etc.) and certification requirements for multiple countries/regions. We can assist customers in meeting export requirements for product design and shipping documentation.

A: This varies by material. For example, 316/316L stainless steel offers excellent corrosion resistance. Surface treatments like nickel plating, zinc plating, or tin plating further enhance corrosion resistance. We can recommend suitable materials and treatments based on your environmental requirements.